Policies and Procedures

Satisfaction Policy for Custom Orders: When the custom piece is complete, if a customer does not approve of the finished product, they can send feedback for modifications and Naomi will make the product again. If the customer still doesn't approve of the second product then half of their deposit will be returned to them. 

Guarantee Policy for all Products: We guarantee that all our products are made with high grade ethically sourced borosilicate glass and completed with no malfunctions such as cracks or bubbles and therefore will be made to last. 

Satisfaction Policy for Classes: If you are not satisfied with how the class was taught (does not apply to the products you created), you are encouraged to provide feedback and entitled to a 50% off coupon for your next class or for any product in our store. Ojinika Glass promises to offer top quality service when teaching classes by planning and creating personalised course curriculum for each student that comes in to help everyone succeed at a new art form. Criticisms are encouraged to offer the company feedback on areas that they can approve. 

Cancellation Policy for Classes:  A $50 deposit is required when you book your class. If you cancel the class more than 24 hours before your class you will receive a full refund or your deposit can be transferred to a new class date. If cancellation occurs less than 24 hours before your class, you will only receive half of your deposit back.